Customer Service Information

The Quality Promise

Your satisfaction with our quality is important to us. In addition to the Jos. A. Bank return policy, if you are not completely satisfied with the quality of your new Jos. A. Bank suit purchase, we will attempt to repair it. If we cannot repair the issue, you may receive store credit to purchase a replacement suit of equal or lesser value of the purchase price you paid. You must present your original receipt to receive credit, unless you are a Bank Account Rewards^® member and the applicable transaction number is on file. Normal wear and tear excluded.

Our Customer Service Philosophy.

Our Brand
Providing World Class service requires buying into and safeguarding our Brand, which influences the way we think, feel, and act. In a daily effort to fulfill the vision statement, we hold at the core of what we do the three key principles of communication. These principles should guide EVERY conversation we have. Our brand also incorporates being thorough and following through on commitments. Our brand of taking ownership of the interaction and striving to create a service experience to rave about is the gold standard we always want to maintain. Understanding the concepts of "strive" and "ownership" are the foundation of providing World Class service.

Strive
Actively providing extraordinary effort that goes beyond your comfort zone and/or personal interests.

Ownership
Accepting a task or situation as belonging to you, then dedicating your full attention and strongest effort to the task's successful completion.

Shipping & Handling

Delivery
In addition to the shipping timelines, orders take 1-2 days to process (plus an additional day if placed on weekends or holidays). Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Processing time is 1-2 additional business days after an order has been placed. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank.

Quick Delivery
To receive your order within two business days after processing, please request Express delivery for $16. For one business day delivery after processing, please request Rush delivery for $24. These shipping fees are based on shipping option and include handling and processing costs. Please note-all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped parcel post and require additional time for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases.

Shoes
Select shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery.

Free Shipping
Free standard shipping offers for customers who are not Bank Account Rewards^® members are based on the subtotal of your order (before taxes) and applies within the continental US, and excludes monogramming, alterations, TravelerCrease®, and our handling fee on drop shipped shoes. Customers are responsible for their state sales tax and shipping and handling tax.

Buy Online, Pick-Up In Store

Skip waiting for a package to arrive, pick up your josbank.com order in store! Heres how:

1. Shop josbank.com and add ANY items to your cart.
2. Select 'Ship To Store' as the shipping address at checkout.
3. Select closest store to your location.
4. Finish the checkout process online, and we'll notify you when the order is ready to pick up in store.

For locations and hours view our store locator.

Our Return Policy

Free Returns & Exchanges
If you are not completely satisfied, you may return or exchange within 90 days from the original date of purchase. Some exclusions apply.

Orders placed in store: Return or exchange at your nearest Jos. A. Bank Retail Store location. Find a location using our store locator or call 1-800-285-2265.

Orders placed online: For Returns, drop off at FedEx using your QR code or printed label (start your mail in return here) or bring your return to any Jos. A. Bank store (store locator). To exchange, visit your nearest Jos. A. Bank store. Store locator

You may return or exchange most* items within 90 days of the original purchase date. All returns and exchanges must be accompanied by the receipt or online order number. Bank Account Rewards^® members do not need a receipt if transaction number is on file.

*Some exclusions apply.

Exclusions:

• Items must be in new and unworn condition.
• Final sale items cannot be returned or exchanged.
• Altered items cannot be returned or exchanged.
  • Need a tailoring adjustment? Bring your tailored pants to your nearest Jos A Bank or Men's Wearhouse store and our team will be happy to help. Contact your local Jos A Bank (Store locator) or Men's Wearhouse (Find a store) store to confirm tailoring availability.
• Custom orders follow separate terms provided at the time of purchase.
• Other restrictions may apply to special sales. For further details, see https://www.josbank.com/promotional-terms or speak to management at one of our conveniently located stores.

Returns:

• Items purchased in store can be returned at any Jos. A. Bank location. Store locator
• Orders placed online can be returned in store or by mail:
  • Start your return online and choose:
    • Printerless option: No printer needed—just scan QR code at FedEx.
    • Print a Label: Prefer to print? Download your prepaid label.
    • Drop off at FedEx.
    • Start your mail in return here.
  • In Store Returns: Visit your nearest Jos. A. Bank store. Store locator

Exchanges:

• Online & in-store orders can only be exchanged in our Jos. A. Bank Stores.
• If you choose to return by mail, you can then place a new order online.

Refunds:

Refunds will be issued in the original form of payment.

• Credit card purchases are refunded to the same card.
• For debit card purchases, we make every effort to refund the original debit card.
• Refunds over $50 for cash, or debit card purchases which could not be refunded to the original card, are issued by corporate check. If register funds are unavailable for refunds under $50, a corporate check will be issued.
• Corporate checks are issued within 10 business days.
• Credit or debit card refunds typically take 3–5 business days.
• PayPal refunds typically take 7–10 business days.
• Any amount refunded or credited will be reduced by the pro rata amount of any Bank Account Rewards^® rewards certificates or other savings promotions used to purchase the returned/exchanged merchandise.
• All refunds require your name, address, and phone number.

Shipping & Processing Time:

• Free return shipping to our Return Center.
• Allow up to 10 business days for processing after we receive your return.

Alterations to Unfinished Pants

We will be pleased to cuff or plain hem your trousers. Take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.

• Additional $20
• Allow 4-6 additional business days for shipping
• Any questions, please Contact Us