Bank Account Rewards® Program Frequently Asked Questions
- How do I join the Bank Account Rewards® program?
You may join the Bank Account Rewards® program online or at any of our store locations nationwide.
- To join online, click here.
- To locate the store nearest you, click here.
- If my online order total is less than the amount of my rewards certificate, what will happen to the remaining balance?
As rewards certificates are one-time use only, you will forfeit the remaining balance.
- What are the Bank Account Rewards® certificate terms of use?
Rewards certificates may be used only once and must be surrendered at time of purchase. They are valid for a period of six months after issuance for purchases and services from Jos. A. Bank, Jos. A. Bank Factory Stores, and online at josbank.com (collectively "JAB"). No more than five rewards certificates can be redeemed in a single online transaction. Rewards certificate cannot be used for special orders, layaway purchases, taxes, shipping and handling charges, or toward the purchase of gift cards. Rewards certificates are not redeemable for cash or credit. Customers returning items purchased with one or more rewards certificates will be given store credit in the form of a return rewards certificate for the amount of the certificates used; the return policy of JAB shall apply to any amount in excess of the certificates used. Return rewards certificates are subject to these same terms and conditions, and are valid for a period of six months after issuance. In the event merchandise is returned after a certificate is issued but before the certificate has been redeemed, JAB reserves the right in its sole discretion to cancel any certificates earned on that merchandise. No minimum purchase is required. No cash, credit, or replacement certificates will be issued if value of rewards certificates exceeds purchase price. Rewards certificates are not transferable for online redemption, but may be transferred for in-store redemption. Rewards certificates are combinable with other JAB promotional programs. Employees and family members of employees of JAB, or any affiliate of JAB, may not use rewards certificates or return rewards certificates. The use and terms of rewards certificates are subject to change at any time, without notice. JAB is not responsible for lost or stolen rewards certificates. For questions on redeeming this certificate, please contact JAB Bank Account Rewards® at 1-877-330-4574.
- Do my rewards certificates ever expire?
Yes. Bank Account Rewards® certificates expire six months after they have been issued. If you have a concern about an expired rewards certificate, please contact Bank Account Rewards® at 1-877-330-4574
- As a Bank Account Rewards® program member, do I receive free shipping?
Yes. As a member you qualify for free STANDARD shipping on all orders, no minimum spend. Simply enter your Bank Account Rewards® program ID number during checkout, and or make sure your online account has your nine-digit Bank Account Rewards® program number is in your account profile.
- How often can I expect to receive my rewards certificates?
For every $500 in purchases, excluding gift cards, layaway, taxes, fees, and shipping charges, you will receive a $50 rewards certificate. Rewards certificates are sent out once a month for purchases made the month prior, so delivery may take three to seven weeks after qualifying for a certificate.
- Do I earn points on the entire purchase amount?
Points are not awarded for the purchase of gift cards, clearance, layaway, taxes, fees, and shipping charges. Please note that points are deducted for exchanges and returns.
- Will points be deducted from my account for returned items?
Yes. Points are calculated on all purchases, exchanges and returns.
- What is the Bank Account Rewards® program privacy policy?
Jos. A. Bank respects the privacy of Bank Account Rewards® program members. By using a Bank Account Rewards® program number, each Bank Account Rewards® program member consents to the business use of the Bank Account Rewards® program member's personal information by Jos. A. Bank and its affiliate companies. The use of Bank Account Rewards® program members' personal information is governed by our privacy policy.
As the privacy policy may be modified from time to time, please visit josbank.com for the most recent version. Bank Account Rewards® program members may exclude themselves from e-mails, calls, and/or mailings from Jos. A. Bank and affiliate companies by writing to
Jos. A. Bank Clothiers, Inc.
ATTN: Customer Relations
6380 Rogerdale Road
Houston, TX, 77072
or by calling 1.877.330.4574 - I have a question regarding my Bank Account Rewards® program account. What do I do?
Please call 1-877-330-4574 for assistance regarding your Bank Account Rewards® program account.
Our business hours are:
Monday - Friday: 8am to 11pm CST
Saturday: 9am to 8pm CST
Sunday: 10am to 8pm CST - Do I earn reward points when I redeem my reward certificates?
No. Points are not awarded when redeeming reward certificates.
- Can I use my Bank Account Rewards® certificates online?
You can enter your Bank Account Rewards® program certificate number and Bank Account Rewards® program ID at checkout to use rewards certificates for online transactions.
- How many certificates can I redeem online in a single transaction?
You can redeem up to five certificates.
- How does the $60 Bank Account Rewards® rental discount work?
All rentals are subject to additional terms available in-store or at tuxedo.josbank.com/terms-and-conditions. In-store reservations require deposits. All offers can be modified or canceled anytime and are subject to product availability. Selection varies by store and online. Offers are valid on new purchases or reservations only. Offers cannot be combined with other offers. Discounts and coupons have no cash or credit value. Coupons are one time use only. Bank Account Rewards® points are earned only on amounts expended by you in connection with purchases or rentals and are deducted for any refunds or cancellation.
Available to Bank Account Rewards® members only. Packages must include at a minimum coat, pants, shirt, tie, and shoes. Excludes packages styled with the Joseph & Feiss boys' suit. Valid on new bookings only. Valid in store only. Cannot be combined with other discounts or offers.
- I was a Jos. A. Bank Corporate Card program member. Is that program still valid?
No. Bank Account Rewards® program supersedes the Jos. A. Bank Corporate Card program, which is now discontinued. Corporate Card program members will be automatically enrolled in the Bank Account Rewards® program. Former Corporate Card program members, or any Bank Account Rewards® program members may exclude themselves from the Bank Account Rewards® program or make requests regarding contact preferences, as outlined in the Bank Account Rewards® Terms and Conditions.
- What are the terms and conditions of the Bank Account Rewards® program
