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Frequently Asked Questions

  1. Where can I learn more about Jos. A. Bank - The Expert in Men's Apparel?

    Please visit our Company Information page, or specifically, our About Jos. A. Bank section of that page.

  2. What are the benefits of becoming a registered member?
    • Super Fast Check-out - we can save your shipping and billing information so you never have to re-enter it
    • Saved Order History - so you can view past orders
    • Order Status - you can actually check the status of your current order
    • Saved Shopping Cart - items will remain in your cart until you decide to remove them
    • Exclusive Offers - periodically, we offer exclusive deals to registered members of our site
    • Ship To Multiple Addresses - convenience of shipping items to more than one address
  3. How do I become a registered member?

    Select Sign In / Register

    • Next fill in fields in box titled "Create an Account"
    • Fill in fields with an " * " and select "Sign Up" when completed

    From Cart Page

    • After adding items to your shopping cart, click "Checkout as Guest"
    • Follow checkout until complete, you will have an option to register after payment is complete.
  4. What will you do with my information after I register?

    Your personal information (shipping and billing info.) and order history are only available to you if you provide the correct password that 'you' create. After providing your password, you can edit or delete your information at any time from the member services page.

  5. Can I order without registering?

    Sure. You can also track your order without registering as we will email you a tracking number once your order is shipped, however; registering will give you access to more information about your order.

  6. How do I update my registration information?

    Once signed in, you can select "My Account" from the top navigation. From this page you can update the following:

    • Change Personal Information
    • Change Password or Edit Email
    • Manage Credit Cards
    • View Address Book
    • View Order History
    • View Wish List
    • View Your Wardrobe
    • Access Personal Size Selector
  7. What payment options do I have on josbank.com?

    The following methods of payment will be accepted for all online purchases:

  8. Do you accept Apple Pay on all orders?

    At this time we do not accept Apple Pay for any Buy Online, Pick-up in store orders or international orders.

  9. What is a Promotion/Coupon Code?

    A promotion/coupon code is a code used to track & redeem various types of promotions. This code, typically included in your email promotion and/or posted on an affiliate site, identifies the offer and allows the customer to redeem, taking advantage of the specified discount.

  10. Where do I enter the Promotion/Coupon Code?

    To redeem a coupon or promotion code, enter code in the coupon code box located on your shopping cart page. Once the code is entered (CAPS ONLY), select apply, the page will then reload and reflect the appropriate discount(s). The coupon code box is located under the Order Summary on the Checkout Page.

  11. What are your shipping rates for Online Orders?

    Delivery
    Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Processing time is 1-2 additional business days after an order has been placed. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank.

    Quick Delivery
    To receive your order within two business days, please request Express delivery for $16. For one business day delivery, please request Rush delivery for $24. Please note-all deliveries to P.O. Boxes, APO/FPO or Union Territory addresses must be shipped parcel post and require additional time for delivery.

    Drop Ship
    Select drop shipped items from our vendors will require an extra 7-10 business days for delivery.

    Free Shipping
    Free Shipping applies to Standard Shipping within the continental US, and excludes monogramming, alterations, TravelerCrease®, and our handling fee on shoes. Customers are responsible for their state sales tax and shipping and handling tax.

    Taxes & Duties

    Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

    Shipping and Handling Tax: We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.

    Customers are responsible for all duties and taxes when shipping outside the U.S.

  12. Where can I learn more about Gift Cards and eGift Cards?

    Please visit our Gift Card Frequently Asked Questions page.

  13. What is your return policy?

    If you are not completely satisfied, you may return or exchange your purchase within 90 days of purchase in-store or within 90 days from original date of purchase for online orders. Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us. Returns after 90 days must be processed in stores and are subject to manager discretion and eligible only to receive in-store credit. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Monogrammed items & face masks cannot be returned or exchanged. Final sale items cannot be returned or exchanged.

    All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro-rated amount of any savings promotions used to purchase the returned/exchanged merchandise. Orders placed in store are not eligible to be returned by mail.

    Making A Return

    Option 1: Free return by mail using a prepaid shipping label * Start your return request here.

    • Select the items you want to return
    • Affix the return label to your box
    • Drop your package off at any FedEx location
    • Track your return easily online
    • Please allow 10-14 business days for processing your return once we receive it.
    • Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us
    • Orders placed in store are not eligible to be returned by mail
    • Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us

    Option 2: Return to a Jos. A. Bank Store * You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.

    • In store returns require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued up to 21 business days (up to 26 business days / 5 business days to extract the check and up to 21 business days for shipping - maybe longer due to holidays and/or mailing delays).

  14. Why is my order total slightly higher on the Paypal Express order confirmation?

    For PayPal Express Orders, you may receive an email from PayPal confirming their receipt of your order. In some instances, this PayPal order confirmation email may display a slightly higher order total than what you actually submitted. Please note - this email from PayPal confirms this is a not a charge and that your account will be charged the correct amount when the merchant (us) processes the order.

  15. How do I figure out the right measurements or sizes?

    You can visit any of our locations to get professionally measured for your standard sizes, including coat, pants, and shirt. A fitting fee of $25 applies for this service.

  16. Jos. A. Bank Wedding Finer Points

    Jos. A. Bank Wedding Finer Points

     

    Managing Your Wedding Group

    Thanks for making us part of your big day. Whether you're renting or buying your look, you'll find the information you need here to help everything go smoothly.

    Set up your Group Manager account at josbank.com/groupmanager. Send invites to party members, add or edit party members, send messages to keep everyone on track, and pay for party members' rentals. You can also visit any of our 800+ Jos. A. Bank and Men's Wearhouse locations nationwide.

    Tuxedo & Suit Rentals

    Get the party together. Provide party members with your group name and number so they can visit any store to be measured, or send invitations through Group Manager at josbank.com/groupmanager—or we can send them on your behalf.

    Final fitting and pickup. To help ensure that everyone looks their best on your wedding day, each party member should try on their rental at pickup. Each member will be notified when their rental arrives in store, and everyone should complete the final fitting as soon as possible so there is time to make any necessary adjustments.

    Easy returns. Unless an extended rental was ordered, all rentals must be returned the day after the event. For in-store rentals, party members can return garments to any Jos. A. Bank or Men's Wearhouse store. For online rentals shipped directly to a party member, garments may be returned in the provided shipping package or dropped off at any Jos. A. Bank or Men's Wearhouse store. Return all rental items in the bag provided to avoid additional costs.

    Create the perfect wedding day look and save. Get $250 toward a rental, purchase, or custom look with six paid rental packages in your wedding party. Each of the six paid rental packages must be at least $225 before discounts and fees to qualify. If your group drops below six party members or another requirement is not met, you will be ineligible for the offer. The $250 coupon will be activated and emailed 14 days before your event date once eligibility minimums are met. If you redeem it for retail tailored goods to be worn at your event, it must be activated and redeemed at least 10 days before the event to allow time for alterations. If you redeem it for custom goods, place the custom order in advance with a full deposit; delivery times vary, so check with the store for current delivery times. The coupon will be applied at pickup, which must take place at least 10 days before the event to allow time for alterations. Coupons applied to a rental transaction exclude rental fees and lost-item replacement costs. Retail purchase exclusions apply, and the coupon cannot be applied to alterations or gift cards.

    See full terms and conditions at tuxedo.josbank.com/terms-and-conditions.

    How do I add party members to my group? There are three simple ways to add group members: call your Wedding Consultant, visit the store, or use Group Manager at josbank.com/groupmanager.

    How much do my party members owe for their rentals? Full payment is required at each member's initial fitting. Taxes are calculated based on the store where the rental is picked up, so individual rental costs may vary slightly by city and state. If a party member completes the order online, payment details are collected at checkout, but the member is not charged until the garments ship.

    How do I pay for party members in my group? Visit your nearest store or pay online at josbank.com/payonline.

    Can a guest attending my wedding be added to my group? Yes. Guests can be added at any time. Provide them with your group name and number to reference in store or online, or add them using the same steps as adding a party member. Guests also count toward the six paid rentals needed to qualify for the $250 coupon offer.

    More questions? Visit tuxedo.josbank.com/faq.

    Retail & Custom Clothing Purchases

    Getting started. It is important that party members get measured as soon as possible. Provide them with your group name and number and let them know they can visit their nearest Jos. A. Bank location; find a store at josbank.com/store-locator. Party members purchasing retail merchandise who do not live near a Jos. A. Bank store may call 1.877.703.4438 with the group name and number for help ordering garments and arranging shipment to a store near the wedding. Tailoring services are available at every store; call or visit the store for details. Party members purchasing custom garments must visit a Jos. A. Bank location because of the unique measurement and fitting requirements. If you choose to purchase, your Wedding Consultant will provide a retail group number, which will be different from your rental group number.

    When should my party members be measured and fitted? Once you've made your selections, your party members should visit one of our locations as soon as possible to make their purchases or get fitted. Your Wedding Consultant will provide your group's fitting timeline or deadline and follow up to let you know who still needs to be fitted.

    How do I add additional party members to my group? Please call your Wedding Consultant or visit the store for more information. We can add a member to your group, along with attire selections, as time permits.

    What if my party members are from out of town? Provide party members with your name, number, or retail group number. They can visit any location across the country or go online to complete their order. Visit josbank.com/store-locator to find a store.

    What if I decide I'd like to pay for a party member's wedding attire? We suggest purchasing a gift card in store or online at josbank.com/c/gift-cards and sending it to the party member. You can also accompany the party member to the store and pay in person. Gift cards can only be used at Jos. A. Bank.

    Final fitting and pickup. Party members purchasing store merchandise that requires tailoring will receive a pickup date and time from their Wedding Consultant. Party members purchasing custom garments will be notified by email and phone when their garments are ready for final fitting.

  17. Store Closure FAQ

    FREQUENTLY ASKED QUESTIONS: Jos. A. Bank Store Closures

     

    What is happening and why are you closing certain stores?

    Since 1905, we've been dedicated to providing our customers with great value and service, and we will continue to do so. But in life and business, change is inevitable. The coronavirus pandemic has altered the way we live and work. Fewer in-person meetings, means the need for less work attire. And that, in turn, means the need for fewer stores.

    Simply, we're restructuring to better suit the times. While we figure out which stores to close, we can assure you that we will continue to deliver the same level of service you've come to expect, whether in our remaining stores or on josbank.com. This includes ensuring that all retail, rental, and custom services are available to you.

    Will my store close?

    We're currently in the process of evaluating exactly which stores to close. We will share additional information with you as decisions are made over the coming months. For your convenience, we will frequently update store locations, hours and safety measures on the store locator on our website: josbank.com.

    Will these store closures impact my existing merchandise (non-rental) order? Can I still expect it to arrive on time?

    If you ordered merchandise online, the products will be shipped, on time, to the address you provided at the time of purchase. If you made a purchase in one of our stores and opted for delivery, it too will be shipped, on time, to the address you provided. We remain dedicated to delivering exceptional quality, value and customer service.

    I scheduled to pick up my rental at my local store. How will I receive it if my store closes?

    Your rental order will be shipped to another one of our stores close to you, which may be a Men's Wearhouse store. You will be contacted by phone and email and given information on the nearest store that will receive your rental order.

    If that store location is inconvenient for you, you can opt to have the rental order shipped directly to you. If you choose this option, you will need to provide us with your shipping address no later than 14 business days before your event.

    If you need to designate another store for pick-up or have any other questions or concerns, please contact Customer Service.

    I purchased an order for my wedding (party) at the store. How will I receive it if my store closes?

    Your order will be shipped to another store close to you. You will be contacted by phone and email and given information on the store that will receive your order.

    If that store location is inconvenient for you, you can opt to have the order shipped directly to you. If you choose this option, you will need to provide us with your shipping address no later than 7 business days before your event.

    If you need to designate another store for pick-up or have another questions or concerns, please contact Customer Service.

    How can I return my rental if my store closes?

    If you picked up your rental from a store that is now closed, you can return it at another one of our stores near you, which may be a Men's Wearhouse store. Please refer to the email that will be sent to you for information on the store closest to you.

    If your rental was shipped to you, please return it in the box provided with the pre-paid shipping label.

    If you have any another questions or concerns, please contact Customer Service.

    I have an existing rental order. How do I make adjustments if my store is closed?

    We will work with you as your plans evolve. You can call, text, live chat or email our Customer Service team to make any changes to your order. 

    Can I get a refund for my store credit or gift card if my store closes?

    You will still be able to use your store credit or gift card at any of our remaining stores or online at josbank.com. At this time, we are not making any changes to our store credit or gift card policies.

    Will my custom order be affected in any way if my store closes?

    If your order has arrived in store and you are unable to pick it up before the store closes, our team member will call you to discuss the nearest and next most convenient location to pick it up, which may be a Men's Wearhouse store.

    Orders that are on the way from our factories will be shipped to the nearest store where you can have it hemmed and pick it up. You will receive a call and email with location details.

    How can I return or exchange merchandise if my store closes?

    You can return or exchange merchandise at any other Jos. A. Bank store. Please refer to the email that will be sent to you with information on stores closest to you. In some cases, it may be one of our other brand stores, including Men's Wearhouse.

    What is the best way to reach Customer Service?

    You can reach our Customer Service team by phone, text, live chat or email:

  18. Buy Online, Pick Up in Store FAQS

    Buy Online, Pick Up in Store FAQS

     

    How It Works

    1. Shop the items you like that are eligible for store pickup. Choose Free Pickup when you add each item to your cart. You can update your store pickup location or change where to have your items shipped at checkout.
    2. Once the store fulfills your pickup order, your credit card will be charged
    3. When your order is ready for pickup, you'll receive an email confirming that your items are ready at your store of choice. Follow the pickup instructions in the email and head to your store.
    4. Come in and let a store associate know that you have an order for pickup. Present your email confirmation and a valid ID to pick up your order. The name on the ID must match the name on order.
    5. For curbside pickup, please call the store upon arrival and ask an associate to bring your item(s) to you.

    How will I know when my order is ready for pickup?

    We'll send you an email as soon as your order is ready for pickup. Orders will be ready to be picked up on either the same day that the order is placed or the next day. Please be prepared to present your valid photo ID and email confirmation.

    How long will I have to pick up my order?

    Your item(s) will be available for pickup for 7 days from the day your order is fulfilled.

    Can I request store pickup at multiple locations?

    We do not currently offer pickup at multiple stores for one order. You may pick up at multiple stores by placing an order for pickup at one store and another order at a second store.

    Where is the pickup area at my store?

    Once you’ve arrived at the store, just let a store associate know you’re there to pick up your items. For curbside pickup, call the store when you arrive, and an associate will bring your order to you.

    Can I have someone else pick up my order?

    Only you can pick up your order. When you present your valid photo ID at pickup, it must match the name on the order confirmation.

    Is there a cost for store pickup or a minimum order amount?

    Store pickup is free with no minimum order amount.

    When will I be charged for my order?

    You will be charged when the store fulfills your order. If you ordered items for both home shipping and store pickup, payment authorization will occur at the time your order is placed. Your credit card will be charged when part of your order ships and the other part is available for pickup. Charges on your card will appear as separate line items.

    Can I make changes to my pickup order after it is placed?

    You cannot change your store pickup location or make any other changes online once your order has been placed. If you're unable to pick up your order at the Jos. A. Bank store originally selected, please call the store to cancel and refund your order.

    How do I cancel my pickup order?

    Unfortunately, you cannot modify or cancel an order online once it has been placed. Please call the store to refund your order after it has been fulfilled.

    What happens if I don’t pick up my order?

    Please call the store if you do not plan to pick up your order and would like a refund. You cannot cancel a pickup order or obtain a refund online at this time.

    Can I return my pickup order?

    Yes, all orders can be returned within 90 days of purchase at any Jos. A. Bank store. Please refer to the Return Policy section on our Customer Service Information page for more details. Please call or visit your pickup store to get a refund for item(s) you want to return.