If you are not completely satisfied, you may return or exchange your purchase within 90 days of purchase in-store or within 90 days of shipment for online orders. Online orders can be exchanged in store, returned by mail and a new online order placed, or you can Contact Us. Returns after 90 days must be processed in stores and are subject to manager discretion and eligible only to receive in-store credit. Returns of custom orders may be subject to separate terms, provided at the time of custom order placement. Monogrammed items & face masks cannot be returned or exchanged. Final sale items cannot be returned or exchanged.
All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro-rated amount of any savings promotions used to purchase the returned/exchanged merchandise. Orders placed in store are not eligible to be returned by mail.
Making A Return
Option 1: Free return by mail using a prepaid shipping label * Start your return request here.
- Select the items you want to return
- Affix the return label to your box
- Drop your package off at any FedEx location
- Track your return easily online
- Please allow 10 business days for processing your return once we receive it.
- Orders placed in store are not eligible to be returned by mail
- For exchanges: Online orders can only be exchanged in store
- For returns: You can return online orders by mail or in stores. If you choose to return by mail, you can then place a new online order, or Contact Us for assistance
Option 2: Return to a Jos. A. Bank Store * You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.
- In store returns require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 10 (ten) business days. Returns/exchanges on altered or worn clothing are subject to store management's sole discretion.
