Your satisfaction is the cornerstone of our business. With 105 years of manufacturing expertise, we guarantee our clothing to be of the finest quality. Every item will give you complete satisfaction, or you may return it for a refund.
Shipping & Handling
| Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank. |
To receive your order within two business days, please request UPS 2-Day for an additional $15. To receive your order in one business day from shipment, please request UPS Overnight for an additional $25. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and require additional time for delivery.
Shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery.
An additional handling charge of $6.50 will be added for each pair of shoes ordered.
We currently are not able to ship orders internationally on this site; however, we do offer international shipping on Big & Tall selections at josbank.com.
*Free Shipping applies to UPS Ground shipping within the continental US, and excludes monogramming, alterations, TravelerCrease®, and our handling fee on shoes. Customers are responsible for their state sales tax and shipping and handling tax.
| Taxes & Duties |
Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.
Shipping and Handling Tax: We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.
Customers are responsible for all duties and taxes when shipping outside the U.S.
Returns are easy at Jos. A. Bank.
If you are not completely satisfied, you may return or exchange your purchase within 90 days from the original date of purchase (returns after 90 days are eligible to receive an in-store credit or gift card only).
All returns/exchanges must be accompanied by the original receipt and any refunds will be made in the original form of payment. Merchandise purchased on a credit card will be refunded to the original card only. Best efforts will be made to refund merchandise purchased on a debit card to the original card. Any amount refunded or credited will be reduced by the pro rata amount of any savings promotions used to purchase the returned/exchanged merchandise.
All refunds require customer name, address and phone number. Any refunds over $50 for non-credit or debit card purchases which could not be refunded to the original card will be paid to you with a check issued from our corporate offices. If register funds are unavailable for refunds under $50, a check will be issued from our corporate offices. All checks will be issued within 10 (ten) business days.Returns/exchanges on altered or worn clothing are subject to management’s sole discretion.
When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
Jos. A. Bank Returns
1332 Londontown Blvd.
Eldersburg, MD 21784
Return to a Jos. A. Bank Store
You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.
JAB Dress Shirt Monograms
All of our dress shirts may be monogrammed in 5mm block letters on the breast pocket or the left cuff for $10.00. Choose from navy (NY), white (WH), ivory (IV), black (BK) or burgundy (BU) thread. Specify your choice of thread color, location, and print your initials as indicated on the order form. Monogrammed items will be processed in 1 business day.
Alterations to Unfinished Pants
We will be pleased to cuff or plain hem your trousers. Take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.
- $12.00 additional
- Allow 4-6 additional business days for shipping
- Any questions, please contact us at firstname.lastname@example.org or 1-800-285-2265.
Add the permanent Jos. A. Bank TravelerCrease® to any dress or casual pant and have a permanent crease that:
- Stays sharp while you're on the road
- Lasts the life of the garment
- Remains crisp, whatever the weather
- Withstands washing, dry cleaning and normal wear and tear
- Only $10
Tailoring is also available in all of our stores. - Store Locator