JoS. A. Banks Clothiers - Frequently Asked Questions
Skip to content Skip to header Skip to main footer navigation
  • Shop By:
  • FREE SHIPPING ON ALL ORDERS $75+
  • Win A Gift Card
    More Information

Satisfaction Guarantee

Your satisfaction is the cornerstone of our business. With 105 years of manufacturing expertise, we guarantee our clothing to be of the finest quality. Every item will give you complete satisfaction, or you may return it for a refund.


Shipping & Handling

Merchandise Total Shipping Charge
up to $25 $5.95
$25.01 - $50 $8.95
$50.01 - $75 $10.95
$75.01 - $100 $11.95
$100.01 - $150 $13.95
$150.01 - $194.99 $14.95
$195 & More FREE

FREE SHIPPING ON ALL
ORDERS OVER $75!
Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within 3-5 business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Delivery times are estimates; some items may take longer for delivery. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, TravelerCrease®, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank.

Quick Delivery
To receive your order within two business days, please request UPS 2-Day for an additional $15. To receive your order in one business day from shipment, please request UPS Overnight for an additional $25. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and require additional time for delivery.

Shoes
Shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery.
An additional handling charge of $6.50 will be added for each pair of shoes ordered.

International Shipping
JoS. A. Bank has partnered with international shipping solution Borderfree to allow you to easily shop from and ship to international destinations. See countries we ship to, or view our international shipping frequently asked questions.

Free Shipping
Free Shipping applies to UPS Ground shipping within the continental US, and excludes monogramming, alterations, TravelerCrease®, and our handling fee on shoes. Customers are responsible for their state sales tax and shipping and handling tax.

Taxes & Duties
Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

Shipping and Handling Tax: We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.

Customers are responsible for all duties and taxes when shipping outside the U.S.

Buy Online, Pick-Up In Store

Skip waiting for a package to arrive, pick up your josbank.com order in store! Heres how:

  1. 1. Shop josbank.com and add ANY items to your cart.
  2. 2. Select 'Ship To Store' as the shipping address at checkout.
  3. 3. Select closest store to your location.
  4. 4. Finish the checkout process online, and we'll notify you when the order is ready to pick up in store.

For locations and hours view our store locator.


Returns are easy at Jos. A. Bank.

By Mail
When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
Jos. A. Bank Returns
1332 Londontown Blvd.
Eldersburg, MD 21784

Return to a Jos. A. Bank Store
You can return items to any Jos. A. Bank Retail Store location. For a store near you, see our store locator or call 1-800-285-2265.


JAB Dress Shirt Monograms

All of our dress shirts may be monogrammed in 5mm block letters on the breast pocket or the left cuff for $10.00. Choose from navy (NY), white (WH), ivory (IV), black (BK) or burgundy (BU) thread. Specify your choice of thread color, location, and print your initials as indicated on the order form. Monogrammed items will be processed in 1 business day.

Alterations to Unfinished Pants

We will be pleased to cuff or plain hem your trousers. Take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.

  • $12.00 additional
  • Allow 4-6 additional business days for shipping
  • Any questions, please contact us at service@jos-a-bank.com or 1-800-285-2265.


Introducing TravelerCrease®

Add the permanent Jos. A. Bank TravelerCrease® to any dress or casual pant and have a permanent crease that:


  • Stays sharp while you're on the road
  • Lasts the life of the garment
  • Remains crisp, whatever the weather
  • Withstands washing, dry cleaning and normal wear and tear
  • Only $10


Tailoring is also available in all of our stores. - Store Locator


Telecommunications Device for the Deaf (TDD)
1-800-937-8977


For our customers who are hearing or speech impaired we have a Telecommunications Device for the Deaf (TDD). Call toll free 1-800-937-8977, Mon.-Fri. 9 a.m.-5 p.m., Sat & Sun. 10 a.m.-4 p.m., EST.

  • Order Status
  • Store Locator
  • 1-800-285-2265

The expert in men's apparel