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Satisfaction Guarantee

Your satisfaction is the cornerstone of our business. With 103 years of manufacturing expertise, we guarantee our clothing to be of the finest quality. Every item will give you complete satisfaction, or you may return it for a refund.

 

Shipping & Handling

 
Merchandise TotalShipping Charge
up to $25$5.95
$25.01 - $50$8.95
$50.01 - $75$10.95
$75.01 - $100$11.95
$100.01 - $150$13.95
$150.01 - $174.99$14.95
$175 & OverFREE*

FREE SHIPPING - On Online Orders $175 or More!
2-Business Day Delivery, No Premium Charge
    

Delivery. Subject to the following limitations and exclusions, merchandise is delivered to our customers in the continental United States within two business days after the shipment date. Most orders for in-stock merchandise received by 12:00 noon ET on a business day are shipped on the day received. Additional shipping or delivery time may be required for orders involving or containing monogramming, alterations, gift card or shoe purchases; delivery to P.O. Boxes, APO or FPO addresses; and U.S. territories and possessions; incomplete or incorrect information; denial or delay of payment authorization; or weather or other delays beyond the control of Jos. A. Bank. To receive your order within one business day from shipment, please request Next Day Air for an additional $15.00. Saturday deliveries are an additional $20.00 and there is a $10.00 additional charge for shipments to Alaska, Hawaii and Puerto Rico. Please note-all deliveries to P.O. Boxes or APO/FPO addresses must be shipped parcel post and required additional time for delivery. Shoes are drop shipped from our vendor and require an extra 2-3 weeks for delivery. An additional handling charge of $5.00 will be added for each pair of shoes ordered.
Currently, we are not able to ship orders internationally.


*Customers are responsible for their state sales tax and shipping and handling tax.

Sales Tax: We are required to collect sales tax on merchandise being shipped to the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, WA, WI, WV.

Shipping and Handling Tax: We are required to collect a shipping and handling tax for the following states: AL, AR, AZ, CA, CO, CT, D.C., FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, UT, TX, VA, WA, WI, WV.

Returns are easy at Jos. A. Bank.

By Mail
When making a return by mail, please include the Packing slip and indicate the reasons for return. Insure the package and send it to:
Jos. A. Bank Returns
500 Hanover Pike
Hampstead, MD 21074

JAB Dress Shirt Monograms

All of our dress shirts may be monogrammed in 5mm block letters on the breast pocket or the left cuff for $8.00. Choose from navy (NY), white (WH), ivory (IV), black (BK) or burgundy (BU) thread. Specify your choice of thread color, location, and print your initials as indicated on the order form. Monogrammed items will be processed in 1 business day.

Alterations to Unfinished Pants

We will be pleased to cuff or plain hem your trousers. Take your favorite pair of dress trousers and lay them on a flat table. Measure from top of waistband to the bottom of the trouser. This is the outseam measurement.

Tailoring is also available in all of our stores. - Store Locator

Telecommunications Device for the Deaf (TDD)
1-800-937-8977

For our customers who are hearing or speech impaired we have a Telecommunications Device for the Deaf (TDD). Call toll free 1-800-937-8977, Mon.-Fri. 9 a.m.-5 p.m., Sat & Sun. 10 a.m.-4 p.m., EST.

 

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